Privacy Policy
I. Introduction
Fox Financial (“Fox Financial”) recognizes the importance of privacy and recognizes the sensitivity of personal information received by us in the course of our business. We recognize our obligation to maintain the confidentiality of our clients’ information, and recognize our obligations concerning the personal information of all individuals that we collect, use or disclose in the course of our operations. This policy has been developed with those obligations in mind.
II. Website
Our website contains links to other websites which are not governed by our Privacy Policy. The information contained in this website does not and shall not constitute a business/client, or agency relationship with Fox Financial or any of its employees or affiliates. The information contained in this website is public information.
III. Consent to the Collection, Use and Disclosure of Personal Information
As a customer of Fox Financial, by submitting demographic and payment information on our website you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Please note that Fox Financial does not collect, use or disclose your personal information without your consent, unless it is mandated under the applicable legislation.
IV. Collection, Use and Disclosure of Personal Information
Where practical, we endeavour to collect personal information directly from the person to whom the information pertains. When necessary, we will collect personal information from other sources. By retaining this organization as a service provider an individual consents to our necessary collection, use or disclosure of the individual’s personal information in order to properly provide the requested service to the individual. It is our policy to collect personal information about individuals other than our clients in accordance with the provisions of the Personal Information Protection Act of Alberta (“PIPA”) and the Personal Information and Electronic Documents Act of Canada (“PIPEDA”). When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate and complete.
(a) Collection
Specifically, Fox Financial collects the following personal information:
- “Cookies” – small parcels of text that are sent from our server to your computer in order to record your personal preferences when visiting our website and create a more personalized experience on Fox Financial’s website.
(b) Use
Fox Financial only uses your personal information for business related purposes (i.e. to create a customer profile allowing us to serve you more efficiently).
(c) Disclosure
Fox Financial will not disclose your personal information to any individual or organization unless it falls into one of the following categories:
- It is required under by law that the information be disclosed;
- You have consented to Fox Financial disclosing such information by creating an account or requesting information about a specific product or service or in any other way;
- The disclosure of such information is to a third party organization that we have hired to fulfill a role in our operations, such as our back-up server providers, our customer service representatives and any other organization or independent contractor that Fox Financial has hired;
- Please note that Fox Financial requires all third party contractors that we hire to acknowledge our strict adherence to the federal and provincial privacy legislation and requires them to be aware of our privacy policy and to have a comprehensive policy of their own; however we are not in any way liable for any breach of such legislation made by any of our third party contractors.
- We may disclose personal information in the circumstance that Fox Financial is involved in a “business transaction” as defined in PIPA – a transaction consisting of the purchase, sale, lease, merger or amalgamation or any other type of acquisition or disposal of, or the taking of security interest in respect of Fox Financial or any portion of Fox Financial or its business activities. Fox Financial further vows to disclose only the minimal amount of personal information that may be necessary in a particular situation and furthermore, will require the utmost discretion in doing so.
- Fox Financial will not sell or in any way transfer your individual personal information to any external marketing firm.
V. Security of Personal Information
We recognize both the importance and necessity of protecting the personal information of our clients. We recognize as well our legal obligations to protect the personal information we have collected about our clients and about other individuals during the course of business. We have therefore made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
VI. Requests for Access to Personal Information
PIPA and PIPEDA permit individuals to access records containing their personal information, subject to certain exceptions set out in the legislation. We will respond to requests in the time allowed by the legislation and we will make a reasonable effort to assist applicants to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge.
VII. Request for Correction of Personal Information
The law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. We will:
- Correct the personal information and, if reasonable to do so, send correction notifications to any other organizations to whom we disclosed the incorrect information; or
- Decide not to correct the personal information, but annotate the personal information that a correction was requested but not made.
VIII. Communications by Email
E-mail is not a secure, confidential method of communicating your confidential and personal information with us. We will not use e-mail to send personal or confidential information unless you expressly authorize this form of communication and accept all the inherent risks associated with this type of communication.
IX. Changes to this Privacy Policy
We may review and change our Privacy Policy from time to time in order to update our privacy commitment to you in keeping with current privacy laws.
X. Contact Information & Resources
If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:
Chief Privacy Officer
Fox Financial Financial
Suite 112 – 4220 98th Street
Edmonton, AB T6E 6A1
Email: cfox@pipfs.com
If you are dissatisfied with our handling of your personal information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern. If, after our Privacy Officer has reviewed and responded to your concern, you remain dissatisfied, you may wish to contact the Privacy Commissioner at:
Office of the Information and Privacy Commissioner of Alberta
410, 9925-109th Street
Edmonton, Alberta, T5K 2J8
Telephone: (780) 422-6860
Website: http://www.oipc.ab.ca
Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario, K1A 1H3
Telephone: 1-888-282-1376
Website: http://www.privcom.gc.ca
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